Never realized it was there...until it was gone. should be set for a while as the first lasted several years

Got quick shipping and parts were as advertised.

I ordered 10 and received only 4. I reached out to your customer service twice and have received no response back. Do you read responses from customers? How do I get the rest of what I paid for?

I sent you feedback on this but didn't get a response from you. I like my Gene Cafe and your service. I do really wish you would work on changing this small maintenance item to be a different material that doesn't disintegrate into the coffee, or simply add a colorant to it so that it is easily recognizable when it drops into the coffee. I don't like ingesting burnt rubber. Thanks!!

You will definitely need to replace this part from time to time. I would suggest ordering some when you don't need it. That way you wont have to pay Gene Cafe the ridiculous freight that they charge for a rush shipment. They are a bit greedy on the freight!!!