I ordered 10 and received only 4. I reached out to your customer service twice and have received no response back. Do you read responses from customers? How do I get the rest of what I paid for?

I sent you feedback on this but didn't get a response from you. I like my Gene Cafe and your service. I do really wish you would work on changing this small maintenance item to be a different material that doesn't disintegrate into the coffee, or simply add a colorant to it so that it is easily recognizable when it drops into the coffee. I don't like ingesting burnt rubber. Thanks!!

You will definitely need to replace this part from time to time. I would suggest ordering some when you don't need it. That way you wont have to pay Gene Cafe the ridiculous freight that they charge for a rush shipment. They are a bit greedy on the freight!!!

I had to order a replacement as the old one fell off somehow after almost two years of use. Arrived promptly. Easy to install. Protects from cracking the glass as the door rotates inside.

got these little parts out quick so i could get back to roasting coffee