Gene Cafe Warranty
The Gene Cafe CBR-101 Home Coffee Roaster is warrantied to be free from defects in materials and workmanship for a period of one year from the date of purchase. All warranty service is performed by Speedwell Coffee in Plymouth, MA. Speedwell Coffee operates the Gene Cafe USA website, and is the US importer and master distributor, as well as the sole authorized service provider for Gene Cafe roasters in the US.
If warranty service is needed for your CBR-101, email firstname.lastname@example.org, explain the issue, and include a copy of your original receipt. Once it is confirmed by Speedwell Coffee that the roaster was purchased within the warranty period and service is required, you will receive a prepaid shipping label (Continental US).
Speedwell Coffee does not warranty parts that are user installed and does not take liability for any subsequent damage that may be caused by improperly installed parts. The warranty may be void if the roaster is not being used according to manufacturer instructions specified in the user manual.
The Extended Warranty (purchased from Gene Cafe USA website) covers an additional 12 months of warranty coverage (24 months total) on your Gene Cafe CBR-101, with the same terms as the Standard Warranty. We do not accept warranty plans purchased through third party sellers.