I appreciate that I was able to fix my roaster! Not too many companies offer videos as well as parts. Thanks Gene Cafe!

Your customer service response is lacking, automated messages don't help when you don't respond. Thanks

After 2 years of (over) use, my original heater assembly failed. This replacement has made my roaster work just like new.

I am all thumbs and it took a couple hours to install. The two bearings kept falling off, over and over. Finally got it and the machine performs like new.

So happy to get my Gene Cafe roaster working again and get back to the excellent coffee. The how to video was very helpful and replacing the heating element was quite simple.

My original heating element failed after only 6 months. I contacted customer service and was promptly sent a replacement at no charge. The helpful video guide made installation a breeze.