I am all thumbs and it took a couple hours to install. The two bearings kept falling off, over and over. Finally got it and the machine performs like new.

So happy to get my Gene Cafe roaster working again and get back to the excellent coffee. The how to video was very helpful and replacing the heating element was quite simple.

My original heating element failed after only 6 months. I contacted customer service and was promptly sent a replacement at no charge. The helpful video guide made installation a breeze.

The change-out went quite efficiently, thanks to the very helpful video guidance, and the new heater is working just as expected.

A heartfelt thank you to the whole Gene Café USA team for offering such helpful support to us DIYers.

Unit installed easily. Have roasted 4 times since replacing the heater element. Customer support was very helpful.