The thing I needed to be able to use my Gene Cafe roaster again! It seems more powerful than the unit it replaced. Service was outstanding as usual. Quick delivery.

I ordered a new heater unit hoping it would cure my E4 error. The new heater from Gene Cafe arrived super fast. I did have to file off a burr to get it to fit on my old roaster. Unfortunately it did not cure the problem. Tried installing a new input thermostat and main circuit board. That didn't work either -- same E4 error and no heat. So yesterday I mailed off my roaster to Gene Cafe headquarters for them to try to fix. Through all of this, tech support was very helpful. I have no complaints. It's my old roaster's fault.

Replacement heater works great.

My CBR-101 is 10 years old, and was running on it's 2nd heater when the dreaded E4 error showed up, and the unit stopped heating. I went to the website, and the heaters were out of stock! Imagine my dismay! But, I took a look at the E4 Error diagnostic pdf on the site, and put my multi-meter through it's paces and discovered that the input temperature sensor on the heater had failed, not the heater itself. As luck would have it, I had a spare input temperature sensor! Installation was easy, and I was up and running. But, these heaters are often out of stock; so I ordered a spare. Now I'm ready whenever the present heater fails.

I have used the Gene Cafe since they were first introduced into this country, approximately 15 years ago. This is the second heater unit that I have had to repair. The repair itself is simple, the videos also help. The repair took only 15 minutes and I was again roasting. Cannot speak highly enough about this unit.