After 10 years in operation the heater failed. The impulse to just buy a new unit is always strong, and few manufacturers give you anything but that option. I hate that waste, and I really, really appreciate that GeneCafe provides the information to diagnose the problem and the parts and instruction to repair it. I'm not particularly handy, and this was a straightforward repair. Watch the video, keep an eye on where the screws came from, and it's very much a step-by-step, then reverse process.

Yup, that was the problem. It was not that hard to change. The videos on the GENE website are very helpful. Don't forget to align both sides carefully so the canister fits properly before closing up.

The new heater assembly fixed my problem with the heater dropping out and then cycling back on giving me baked and not roasted coffee. Nice experience with the staff at Gene Cafe getting my roaster back to proper operation. I had to do a bit of metal removal on the new heater casting to get it to mate up properly but then it worked perfectly. Great to be able to get reasonably priced parts to repair a machine now days!

After 10yrs my roaster finally gave out. It was probably my false since I tried to heat it up before it was completely cooled down. With a little testing I felt that the heating element was the culprit so I ordered it from Gene Cafe. The cost was reasonable and it came quickly. It took a few minutes to put the unit back together. The roaster is now working like new, Thanks Gene Cafe,

Part arrived quickly. On-line videos and pdfs were easy to follow. Trouble shooting led right to the problem. Had to file a little of the connection to the fan to get it to fit (casting remains). Replacement part worked the first time. Have to change all the times and temperatures for roasting because the new heater is hotter than the old one. Autopsie of the old one showed a filament burn out at the power connection. Old heater lasted at least 6 years.