I have used the Gene Cafe since they were first introduced into this country, approximately 15 years ago. This is the second heater unit that I have had to repair. The repair itself is simple, the videos also help. The repair took only 15 minutes and I was again roasting. Cannot speak highly enough about this unit.

I have roasted hundreds of pounds of coffee through our roaster over the past 6 years and only recently had to replace several parts (a plastic gear, the rotation sensor, and the heating element) all parts fit and work perfectly and the roaster is roasting like new again!

The heating element wore out after seven years of roasting three times a week on average. The Gene cafe USA website was helpful and so were the videos associated with it. New part came in two days and installation was simple and easy. My roaster works like new, which means I roast great coffee. Very happy!

Works just like the day it was new

I burn out a heater assembly about every 2 years since I run the roaster 2 or 3 times per day. The purchase was simple and the shipment was very timely.