I have roasted hundreds of pounds of coffee through our roaster over the past 6 years and only recently had to replace several parts (a plastic gear, the rotation sensor, and the heating element) all parts fit and work perfectly and the roaster is roasting like new again!

The heating element wore out after seven years of roasting three times a week on average. The Gene cafe USA website was helpful and so were the videos associated with it. New part came in two days and installation was simple and easy. My roaster works like new, which means I roast great coffee. Very happy!

Works just like the day it was new

I burn out a heater assembly about every 2 years since I run the roaster 2 or 3 times per day. The purchase was simple and the shipment was very timely.

It looks like the heater element fails after around 10 years, which is really not bad at all. Even better is that it is actually possible to replace it yourself, rather than having to by a new roster. This saves money and is obviously less wasteful. Big Kudos! to GeneCafe for making replacement parts so readily available.

Disassembly of the roaster is easy and straightforward after watching the videos, and the installation of the new heater is equally doable. Make sure to remember which screws go where, as they are of different lenghts.