This roaster was starting to take a couple minutes longer to roast a batch of beans so I installed this new heating element. Its good as new now. Also, was fairly easy to install.

With the video support was a piece of cake!

Thanks so much for selling the parts directly and the great video support. You can fix the roaster quickly now without needing to send it in

The parts I ordered are all perfect and the installation went without incident. BUT, the real story here is the service. I was in a bit of a bind for time and the service team and Derek really came through with special attention to my need for expedited shipping. I am happier than ever with my Gene Roaster and really impressed with the parts availability, pricing and service.

I've had my roaster for 7 years I believe. A couple of weeks ago it would just shut off on its own and never heated up. I looked at reviews and decided to try this assembly. There are videos that walk you through taking the unit apart and replacing the assembly. Pretty much a no-brainer and my roaster works like a champ again. Thank you!