Heating element seems to work fine but I now have a new problem. At about 464 degrees Fahrenheit roasting for about 12 minutes the whole unit shut down or stopped. I couldn’t do anything except wait for a few minutes to then run the unit on cool down to not overheat any parts. I sent a message and am waiting for a fix.

Troubleshooting strongly suggested the heating element was degraded. Replacement easy to install. However, the roaster still stalls at about 385 degrees Fahrenheit. Hmmm. Not sure what to go after now.

My twelve year old roaster stopped working. The excellent diagnostic guide published on this site helped me locate the problem: a failed heater. Not surprising, given its age. The replacement part was less than $80 (including shipping) and I had it in my hands in just a few days. The video tutorials showed me precisely how to perform the repair, and in about a hour, everything was up and running again as good as new. A fantastic outcome, given that a replacement roaster costs more than $500. Thanks again for the great support and service.

As always the parts were quick to recieve so I could get back to roasting. Thank you for keeping my roaster alive.

Finally back to over 470+º. Easy installation with the video.