You tube videos are great. One spot was not explained so I was not sure why he moved motor cog. Heater works great. Two slots had cadtings still in them needef to be cleaned out. Biggest problem was time product took to be shipped. Paid for two day delivery and that did not happen either. So have a back up roasting plan

Our roaster's heater conked out after 17 years and we were so pleased to be able to replace it for about 10% of the cost of an equivalent new roaster! The replacement instructional video was essential and very much welcomed. Could be improved by starting with instructions for removing the cover and ending with instructions for replacing it. Was able to figure this out on my own but would be good for completeness. Works like new again!

Thanks for having a company that even supplies repair parts. The heater work great and it was so much easier and less expensive than buying a whole new machine. I have used this machine for about 12 years.

Got my heater replacement put back in works like a new Gene cafe roaster Thank you

The heater arrived just fine but did not solve my problem with my 2014 model. I contacted support who referred me to videos and the diagnostic page. Everything checked out and I asked if you stock motherboard and cpu for the older models. I got no response. Love my gene Cafe but it’s in a useless pile of parts right now.