Part arrived quickly. On-line videos and pdfs were easy to follow. Trouble shooting led right to the problem. Had to file a little of the connection to the fan to get it to fit (casting remains). Replacement part worked the first time. Have to change all the times and temperatures for roasting because the new heater is hotter than the old one. Autopsie of the old one showed a filament burn out at the power connection. Old heater lasted at least 6 years.

Our coffee roaster is functional again thanks to this part. Delivery was fast. A video on line made the part easy to install.

Part arrived quickly and fit perfectly. With available video support change was easy. Being able to repair with quality low cost replacement parts is what makes gene cafe a great roaster. Thanks GC

easy to install, and heats up!

I love they don't gouge you for replacement parts

It is a rare thing to find a small appliance manufacturer that offers parts at a reasonable price, genuinely helpful installation instructions - in this case a video - and remarkably fast delivery. Suddenly my old machine that no longer heated adequately performs like it did out of the box 12 years ago. I might add that it is also helpful that the originally specified heating element and basic internal layout remain essentially unchanged. Thus, there is no need to select between multiple possible heater replacements. Someone thought out this design with some care from the start.