Thanks to a few emails back and forth with tech support, I replaced my 2012 version heater. Followed your video in the support section, and the swap was easy. I did a short run with an empty chamber to 300F to burn off the oily residue. Very happy to be roasting again!

The part was pretty easy to install and I am back to roasting. Very happy.

With the help of the technical folks at Gene Cafe, it looked like the heater was the issue. I installed following the video off the website.
It has fixed the issue of not reaching the heat set point for the roaster. Very happy with the support provided.

Works as expected. New element seems to reduce time needed to roast. Appears to be a quality product.

Only problem was that it was out of stock for so long, due to pandemic.