Like others have said doing a preheat without the chamber in place is bad for the roaster side guard .The company has outstanding customer service .2 Emails and a new one was on its way.Shipping and processing was less then a week .Easy to replace and now working great.They got a 4 star rating in my mind they know about this problem and need to put a note in with the machine about not preheating with chamber in place and or make it out of aluminum.Great product love it we roast 2-3 times a week
D
D.W.
Easy Repair
I've replaced a few of them, all my fault. You shipped quickly but it took 2 weeks to receive it. USPS on the East coast is abysmal. My partner sent some gifts to her grandchildren in Mass on December 8, and is still in transit.
J
J.
Easy Fix
This was a quick, easy replacement. All I needed was a phillips scewdriver and a guitar pick. I didn't want to bend the metal baseplate as I popped it out, so I took a trick I learned from electronics repair.
Like others have said doing a preheat without the chamber in place is bad for the roaster side guard .The company has outstanding customer service .2 Emails and a new one was on its way.Shipping and processing was less then a week .Easy to replace and now working great.They got a 4 star rating in my mind they know about this problem and need to put a note in with the machine about not preheating with chamber in place and or make it out of aluminum.Great product love it we roast 2-3 times a week
D
D.W.
Easy Repair
I've replaced a few of them, all my fault. You shipped quickly but it took 2 weeks to receive it. USPS on the East coast is abysmal. My partner sent some gifts to her grandchildren in Mass on December 8, and is still in transit.
J
J.
Easy Fix
This was a quick, easy replacement. All I needed was a phillips scewdriver and a guitar pick. I didn't want to bend the metal baseplate as I popped it out, so I took a trick I learned from electronics repair.
