CBR-101 SIDE COVER - LEFT

Ordering parts for my roaster was very easy and received the needed parts within a week. Good service.

I once had a $200 NESCO roaster that got a little hot. It turned in to a pile of junk. No parts available and no way to get fixed. Recently, I thought I had switched my Gene Cafe into cooling mode but was mistaken. I walked away for a while and came back to find my side covers melted down. I thought my fan might have gone out. I emailed GC-USA and the next morning a technician called me. He walked me through testing to make sure my fan was OK, told me how to replace side covers, and even gave me some roasting advice. The total parts were $22 and roaster is good as new. Great product and great company.

Order this as well as many other parts across 2 orders. In essence, I rebuilt my roaster (sensors, heating element, various PCB's). When I asked a question, I received a response quickly and even had a call (I missed it unfortunately) from one of the technicians to help me troubleshoot. I had one of the original units shipped back in 2006/2007 and decided to invest in a rebuild myself. All I can say is a VERY positive experience in every way. Quick shipping, customer service top-notch (I am actually in the customer experience industry) and overall high marks.

Parts were shipped promptly and there was a considerate phone response to my attempt to correct a mistake in my order.
These folk have been very helpful with keeping my roaster running through the years.