The heater arrived just fine but did not solve my problem with my 2014 model. I contacted support who referred me to videos and the diagnostic page. Everything checked out and I asked if you stock motherboard and cpu for the older models. I got no response. Love my gene Cafe but it’s in a useless pile of parts right now.

When my heater went out I was concerned I would have to buy a new roaster. When I contacted GeneCafe they not only were able to send a new heater, but they also sent video instructions on how to replace the heater. I was able to follow the instructions step by step, stopping the video whenever I needed to. Thank you for all the help.

My installation required viewing the video multiple times and a little extra effort with some parts it all came together per video and works great.

Replaced this unit in my older model machine and started roasting that day. Thanks for the help!

I bought my roaster back in 2008. After 15 years, the roaster is still working but blowing air without heat. I made a call to the service department. The technician was very friendly and helpful. He suggested that it might be the heater assembly issue. I placed an order on Wednesday and received it on Friday. After replacing the heater assembly, the roaster is working with heat again.