I received a new Gene cafe but the left side cover was somehow distorted. I contacted customer service, who were extraordinarily helpful. They sent me a new left side cover, looked online how to remove the old one and install the new one. It works 100%!
D
D.M.
Side cover replacement
Fit perfectly, with excellent installation instructions, at a very good price.
A
A.S.
Exact replacement part
Exact part I needed, the original one apparently warped and was snapped off, causing a jam and broke the motor gear. Luckily, the parts were all available and the roaster is as good as new.
D
D.B.
Back to Roasting
My side cover failed. I got the part after contacting you folks over email. Was so happy when the replacement part arrived. Not sure it even took 15 minutes to install it. I love this roaster and am happy to see replacement parts are readily available. It should be around many more years.
a
a.r.
parts and pieces
Ordering parts for my roaster was very easy and received the needed parts within a week. Good service.
I received a new Gene cafe but the left side cover was somehow distorted. I contacted customer service, who were extraordinarily helpful. They sent me a new left side cover, looked online how to remove the old one and install the new one. It works 100%!
D
D.M.
Side cover replacement
Fit perfectly, with excellent installation instructions, at a very good price.
A
A.S.
Exact replacement part
Exact part I needed, the original one apparently warped and was snapped off, causing a jam and broke the motor gear. Luckily, the parts were all available and the roaster is as good as new.
D
D.B.
Back to Roasting
My side cover failed. I got the part after contacting you folks over email. Was so happy when the replacement part arrived. Not sure it even took 15 minutes to install it. I love this roaster and am happy to see replacement parts are readily available. It should be around many more years.
a
a.r.
parts and pieces
Ordering parts for my roaster was very easy and received the needed parts within a week. Good service.
