I really like this roaster but my experience seems to be common in that this was the second time I've had to replace this part. The first was clearly my fault for accidentally running it without the glass drum. This time it was roasting outside on a very hot day.

The part arrived quickly, faster than expected. But it was slightly warped so the tip stuck out a little in the back, by the hinge for the lid. Since this area of the part is what necessitated the second replacement by getting caught by the drum and rolling over, I did not want to leave it that way.

Fortunately for this, the material they use becomes pliant at a relatively low temperature. I held that section over a hot electric stove burner for a couple minutes (not too close and carefully) and was able to bend the tip so it didn't stick out. It didn't take much. Works fine now.

The part is easy to replace. Remove the drum. Remove two screws in the middle of the metal protective cover below where the drum goes. Carefully (so as not to bend the metal) slide a blade between the metal and the plastic housing in the front and gently pop the metal away from the plastic tab holding the metal in place. Slide the blade over to the other tab and do the same if it is still stuck. Make sure you don't cut the plastic. The metal pops out and it is then easy to replace this left piece.

The question is why did they use this low temperature material. Unless it is to provide some safety to help keep things from overheating then it seems like a poor choice, maybe a design flaw.

I've had my roaster since 2008, and use it every 10 days (4 batches). Still working great. I noticed this left side cover was badly deformed in the back recently and was checking out the replacement part. I'm not sure I will need it now. This is what I did:
- Removed top (clear) cover.
- Removed reflector shield (bottom).
- Removed left side part.
- Carefully used a heat gun to warm the deformed section. It does NOT require much heat! Reshape the deformed section with a needle nose pliers. It does not need to be perfect, but should be a good fit.
- Installed the left side part. Installed the lower reflector shield.
- Did not install the top clear cover.
- Used the heat gun to warm the reformed section. Use the MINIMUM amount of heat! Gently make any minor adjustments (e.g. pressing with a flathead screw driver). You should be able to align it perfectly.
- Test with the drum installed.
- Install the clear top cover.

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The positive side is that this piece is relatively cheap and easy to replace. Delivery is also quick and efficient.

Unfortunately, this is the second time I've had to replace the part since -by mistake- I ran the roaster without the glass dispenser inside). While this is clearly my fault, that piece of plastic lost its shape (and bent out) so quickly and easily; it seems that it could have been made from a sturdier material to start with.

Great service. this is the second unite they have repaired for me.

Shipping came fast part was very difficult to re install most likely have to send in to service it as it is in pieces now. Should have been an easy fix but I am not as handy as most. Plastic parts and me don’t get along.