The part was labeled properly and worked as expected.

2 screws and pop. In it went. I hope that all maintenance for this wonderful roaster goes this well!

Have ordered multiple parts over the years and diagnosed problems live with your folks. As the title says, always spot on and parts purchased arrive quickly and are precisely what I need and work/fit as they should. Kudos !!

As a new Gene owner, I was remiss, and after an E Stop to charge the beans, I failed to make sure that the roast chamber was locked in tightly before restart. The result was a wedged roast chamber and two melted side covers. When I visited the web site, I discovered that, due to COVID-19 the spare parts inventory at GeneCafeUSA was depleted. I wrote the Service Department and asked to be put on a wait list for the parts. They did, the parts arrived shortly thereafter, I was notified, ordered the parts and several days later they arrived and were installed. Couldn’t ask for anything more. Very satisfied!

Exact part I needed, the original one apparently warped and was snapped off, causing a jam and broke the motor gear. Luckily, the parts were all available and the roaster is as good as new.