I've had my CBR-101 for over 8 years and have been using it regularly, producing over 15 roasts per month. A few months ago it developed some heating issues where it couldn't reach my set-point of 438 degrees. I contacted Gene Cafe's support team. Rather than trying to sell me something right off the bat they (Celina) wanted to know exactly what the scenario was and all of the specifics involved with this issue. What a concept! A company that has actual humans involved with their customers that doesn't just direct you to a FAQ page.
Long story short, with Celina's guidance the problem was isolated to the heating element. I purchased it and viola! it started working again. I have since had a couple of other issues (totally expected after some 1500 roasts). Again, Celina took the time to gather the details of the problem and provided expert advice and recommendations as to what I needed to order. This time it was the PCB board and temperature sensor. These were ordered and promptly shipped. I installed them and now everything is working perfectly again.
I can't say enough good things about this company. They are reminiscent of the old days where things were repaired rather than the "go to" method of today where we just buy new and throw out the old. How novel for a company to actually sell repair parts that one can purchase and make what's old new again. There will come a day when my roaster needs to be put out to pasture. When that day comes I will purchase another CBR-101.
Thank you Gene Café!!! and a special thanks to Celina.
